FAQs


What is GETModer Exchange?

GETModer Exchange is an instant cryptocurrency exchange providing the best crypto-to-crypto rates on the market.

GETModer’s robot is integrated into the largest cryptocurrency trading platforms, including Poloniex and Bittrex. In the span of milliseconds, the robot makes bids and asks on the trading platforms, then selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain. The exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction.

GETModer Exchange is a young and promising project created by GETModer Crypto Platform. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work in over 50 cryptocurrencies listed.

We don’t fix currency rates and never have because of the volatile nature of cryptocurrency, where the rate of any currency can fluctuate every minute. This is why the final rate may be slightly higher or lower than expected at the end of a transaction.

Keeping the rates fixed would require us to cover market risks and currency volatility, which as a result would make our commission fee much higher. Instead, EX24K Exchange charges a quite low commission fee (0.5%) and offers the best available rate at the moment the transaction is completed.

As a rule our transactions take 5-30 minutes to be processed. It your transaction takes longer, this could be due to a variety of factors, including:

  • Blockchain overloaded. There are many transactions waiting to go through, including yours. This issue occurs on the Bitcoin and Bitcoin-based blockchains. Unfortunately, the only thing to do is wait it out. Changelly has no control over a blockchain overload.

  • Coin updates. We may turn off some coins to update a client. This can take some time. ou will get your money as soon as we turn it back on.

  • DDoS attacks. Every platform is subject to such attacks. Unfortunately, in this case the only thing to do is wait it out

There are several reasons this might be happening:

  • The transaction hasn't been included to a blockchain. Cryptocurrencies aren't stable, so minor errors sometimes occur. If this happens we will either refund you your money or push the payment through if you can provide the hash (a tx ID) of your transaction.

  • ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETC) have the same structure. If you send ETC or ETH, make sure that you've selected the appropriate transaction type on Changelly. For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC. Otherwise your transaction will get stuck.

  • Wrong XEM message. While sending XEM, make sure that you've put the correct message. It's indicated here and looks like a combination of digits and letters. Messages like 'Hey how are you', 'I love Changelly' etc. are lovely but won't work, unfortunately.

In the DASH, DOGE or other Bitcoin based blockchains, you may see the status of your transaction as 'Not yet redeemed'. It means that your transaction is complete, but it hasn't been used as input for another transaction. In other words, your coins are received, but you haven't spent it yet. You need to update and sync your wallet in order to see the coins reflected in your wallet.

The Ethereum token standard (ERC20) is used for Ethereum smart contracts. Developed in 2015, ERC-20 defines a common list of rules that an Ethereum token has to implement. This gives developers the ability to program how new tokens will function within the Ethereum ecosystem. This token protocol is the same on all ERC-20 tokens. One of the most revolutionary applications has been the tokenization of fundraising. For example, read about the identity management system CIVIC and how they incorporated tokens to grow their platform: https://www.civic.com/

Some examples of ERC-20 tokens are: GNT, TKN, SALT, or OMG.

MyEtherWallet is a great resource for ETH and token-related questions, as well as a place to store all your ERC 20 tokens. https://myetherwallet.github.io/knowledge-base/